Terms of service
TERMS OF SERVICE
Last updated: September 2026
These Terms of Service (“Terms”) apply when you access or use the Haven website or purchase products from us.
This website is operated by Haven Nutrition Limited (“Haven”, “we”, “us”, “our”). By using our website or placing an order with us, you agree to these Terms, together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy.
If you have any questions, contact us at hello@havenbaby.co.nz.
1. USING OUR WEBSITE
You may use our website for lawful personal purposes and to learn about or purchase Haven products.
You must not misuse our website, interfere with its operation or security, attempt to gain unauthorised access to our systems, introduce malicious code, scrape or collect information unlawfully, or use the website in a way that infringes the rights of Haven or another person.
We may restrict or suspend access to the website where reasonably necessary to protect Haven, our customers or our systems.
2. PRODUCTS AND INFORMATION
We take reasonable care to ensure that product descriptions, images, pricing and other information on our website are accurate and up to date.
From time to time, information may contain an error or become outdated. Where this happens, we may correct or update the information as appropriate.
Packaging, product appearance and other details may vary slightly from images displayed online.
Information provided on our website is general in nature and is not intended to replace individual medical or healthcare advice. If you have questions or concerns about your own health, your child’s health, feeding or nutrition, please seek advice from an appropriately qualified healthcare professional.
3. ORDERS
When you place an order, you agree that the information you provide is accurate and complete and that you are authorised to use the payment method selected.
Receiving an order confirmation does not necessarily mean that we have accepted your order. We may cancel or decline an order where reasonably necessary, including where:
• a product is unavailable
• pricing or product information contains a material error
• we are unable to process or verify payment
• we reasonably suspect fraud or unauthorised activity
• an order appears to be placed for unauthorised resale or commercial distribution.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled products.
4. PRICES AND PAYMENT
Prices displayed on our New Zealand website are in New Zealand dollars unless stated otherwise.
Prices may change from time to time. The price that applies to your order is the price displayed at checkout when your order is placed, subject to the correction of genuine errors.
Any applicable shipping charges will be shown at checkout before you complete your purchase.
Payments are processed securely through our payment providers.
5. SHIPPING
Shipping costs, dispatch information and estimated delivery timeframes are set out in our Shipping Policy.
Delivery timeframes are estimates and may be affected by courier delays, weather events, public holidays or circumstances outside our reasonable control.
Once your order has been dispatched, you’ll receive shipping confirmation and tracking information where available.
6. RETURNS, REFUNDS AND DAMAGED PRODUCTS
Our products are consumable food products intended for babies and young children. Our rules regarding returns and exchanges are explained in our Returns & Refunds Policy.
If your order arrives damaged or faulty, or you receive the incorrect product, please contact our Care Team at hello@havenbaby.co.nz and we’ll work with you to resolve the issue.
Nothing in these Terms or our Returns & Refunds Policy limits any rights or remedies you may have under applicable consumer law.
7. SUBSCRIPTIONS
Where we offer a subscription or recurring purchase option, the price, frequency and other relevant details will be displayed before you subscribe.
Subscription payments will be charged using the payment method associated with your subscription according to the frequency you select.
You can manage or cancel your subscription in accordance with the terms presented when you subscribe and our applicable subscription cancellation policy.
Any changes to subscription pricing or other material subscription terms will be communicated where required.
8. PROMOTIONS AND DISCOUNT CODES
From time to time, Haven may offer promotions, discounts or promotional codes.
Unless otherwise stated, promotions cannot be combined with other offers, have no cash value and may be subject to eligibility requirements, availability or an expiry date.
We may correct, cancel or refuse a promotion where there has been a genuine error, misuse or fraudulent activity.
9. INTELLECTUAL PROPERTY
The content on this website, including Haven branding, product names, copy, photography, graphics, design and other materials, is owned by or licensed to Haven unless otherwise stated.
You may access and use the website for your personal, non-commercial use.
You may not reproduce, distribute, modify, commercially exploit or use our content or intellectual property without our permission, except where permitted by law.
10. REVIEWS AND CONTENT YOU PROVIDE
If you choose to submit a review, feedback, image or other content to Haven, you confirm that you have the right to provide it and that it does not infringe another person’s rights or contain unlawful or misleading material.
You give Haven permission to use, reproduce and display content you submit for the purposes for which it was provided, including displaying product reviews on our website and related Haven channels.
We may remove content from our website where we reasonably consider it unlawful, misleading, inappropriate or in breach of these Terms.
11. THIRD-PARTY SERVICES AND LINKS
Our website may use or link to services operated by third parties, including payment, ecommerce, delivery, subscription and other service providers.
Where you access a third-party website or service, that provider’s own terms and policies may apply.
We are not responsible for third-party websites that we do not operate, except to the extent required by law.
12. PRIVACY
We handle personal information in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it, how we use and share it and the choices and rights available to you.
13. WEBSITE AVAILABILITY
We aim to keep our website accurate, secure and available, but we cannot guarantee that it will always operate without interruption or error.
We may update, change, suspend or discontinue parts of the website where reasonably necessary.
14. LIABILITY
Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or protection that cannot lawfully be excluded under applicable law, including applicable consumer law.
To the extent permitted by law, Haven is not responsible for loss or damage that is indirect or consequential, or that results from circumstances outside our reasonable control.
Nothing in these Terms limits liability where it would be unlawful for us to do so.
15. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our website, products, services, business practices or legal obligations.
The current version will be available on our website and the Last updated date will be changed when these Terms are updated.
Changes will apply from the date the updated Terms are published, unless otherwise stated or required by law.
16. GOVERNING LAW
These Terms are governed by the laws of New Zealand.
Nothing in this section limits any rights you may have under laws that apply to you and cannot lawfully be excluded by agreement.
17. CONTACT US
If you have questions about these Terms, contact:
Haven Nutrition Limited
hello@havenbaby.co.nz
New Zealand
